On average, people switch between 10 apps per day
This translates to 100 minutes a day lost to refocusing.
Chapter 4
The best place to deploy agents is inside a work operating system
To create a limitless digital workforce, agents need to become teammates in a secure, conversation-first platform that contains all of your people, tools, and contextual data in one place.
Employees switch between 10 or more apps every day to do their work, on average, wasting precious time tracking down the information they need to do their job. If companies indiscriminately throw their AI tools into this mix, they’ll doom their workforce to an even more tangled web of work “solutions.”
To be successful, companies will need to implement a work operating system that integrates AI agents into their workflows.
Slack, by Salesforce, is the most natural place to deploy agents to search, act, and collaborate with humans.
The best way to use agents in Slack is Agentforce, the digital labor platform for enterprises, which lets anyone build and customize trusted, autonomous agents to support their customers and employees around the clock. With Agentforce in Slack, businesses can bring people together with all of their data, enterprise apps, workflow automation, and agents in a single command center.
Expert AI users are almost twice as likely to envision themselves as managers of a team of agents.
% who envision themselves
as future agent managers
as future agent managers
31%
Non-expert
AI users
AI users
59%
Expert
AI users
AI users
Expert AI users are 3x more likely to say that they’ll be able to focus on more strategic and creative work with the help of agents.
What an agentic work operating system and digital labor platform should do:
1
Have a conversation.
Slack's core design is built around discussion. Talking naturally reduces training time and costs by allowing employees to interact with AI agents just as they would with human colleagues.
2
Turn agents and people into teammates.
Agentforce, deployed in Slack, builds on this conversational foundation by integrating AI directly into team workflows and empowering agents to automate tasks, provide real-time insights, and support decision-making while humans focus on higher-level strategic work.
3
Connect your people, data, workflows, and apps.
Slack's work OS connects to a huge range of enterprise applications and data sources, providing AI agents with the contextual awareness they need to perform effectively across different systems.
You go to a single, conversational interface in Slack and you can interact with humans and AI. Agents are doing the work, and we’ve dreamt of that for decades in computing, and now we’re finally seeing it.
CEO
Box
Box
With agents, I can see a future where we’ll be able to respond faster and more accurately, making our dispatch process seamless. Agents will help us get the right information at the right time, so we can operate more efficiently and deliver better service to our customers.
Managing Director
McLeod Cranes
McLeod Cranes
Our vision for translation agents is simple: make it easier for businesses to connect with the world. By combining human expertise with AI and embedding these workflows right in Slack, at Straker we’re breaking down barriers to communication.
Chief Revenue Officer
Straker
Straker